We reached out after finding Shawn and his company promoted in an article he was interviewed in about proper attic venting. We told him we needed a brand new roof, gutters, garage door, and wanted to do whatever was necessary to get our attic properly vented. He was our one-stop shop!
On the phone, he seemed very knowledgeable and completely smitten upon learning that I found him through the previously mentioned article. He let me know he was currently working on a large project 20 mins south of me in Lawrence, but could start working with us in about 3 weeks and would send his “A Team” to our house. Towards the end of the phone call, Shawn collected our information and said he’d be in touch once his sorority house remodel project in Lawrence was completed. We never heard from him again.
He never called us back to cancel our arrangement, to tell us he was too busy, or to even let us know that he was no longer interested in the job. After 5 weeks of waiting [2 weeks past the original 3 week window as we understood he was busy and could have lost track of time, we gave our business to AppleHanz Roofing and they were PHENOMENAL!
Response from the owner
Sorry about your experience over the phone I remember speaking with you that day in the Summer. I was doing several large commercial jobs and gave you some very helpful tips over the phone about ventilation however you were way outside our service area as I mentioned to you. We never had any agreement, you basically called for an estimate 100 miles from our office We service the KC area specifically JOCO thanks for finding us online. Glad you got your job done by someone in Your Local service area. All the best to you. Shawn Bellis, Owner, EPIC Exteriors
Response to Owner’s Response
I can provide a screenshot that proves we are exactly 53 miles away, not 100 miles away as you are now claiming. Yes, you offered advice during the call and sounded really eager to work with us. We were just as excited and eager to work with you. You never said we were too far away. If you decided that after our conversation, you never let us know. We certainly wouldn’t have waited on someone who said, “I’d love to work with you, but you’re outside of my service area.” I don’t understand why you are now changing the details of the conversation we had, but you specifically said you had an “A Team & a B Team” and that you and your “A Team” would be available to work with us in 3 weeks as you were currently busy finishing up your sorority house job in Lawrence. I understand being busy. I even understand changing your mind. What I do not understand is why we couldn’t be sent a 20 second text or given a 2 minute phone call to let us know instead of standing us up altogether. Thank you for taking the time to respond, even if your response was partially dishonest. Again, I don’t mind providing screenshot to disprove your claims. If you can be this dishonest about not showing up, I can only imagine the cat-and-mouse game that would have ensued had we had an issue after installation.
Updated Response from Owner.
Caitlin, I appreciate your feedback…I think I naturally am a people pleaser and love to serve my customer so initially, I thought I could get to you and was excited and flattered about how we connected. I should have reached out and just said I couldn’t make it.
For that, I apologize and will work harder to provide a better customer experience for others in the future.
Epic Exteriors’ Shawn Bellis and his team are top-notch, best of the best and the go-to roofer for me. After a hail storm damaged our roof, Shawn worked closely with the insurance company to get us a good estimate. He works with clients and keeps you informed throughout the job of everything and is always available for questions. He also coordinated the garage door and gutter repairs. He was recommended by one of my neighbors and after viewing the work his crew did we decided to go with Epic Exteriors. This was one of the best decisions I have ever made. I don’t have to worry about my roof during any storms in our area. I am confident about the work he and his team has done. He has done several of the homes in my neighborhood and his crews are consistent, respectful and on time each day. They work together as a team to complete the job safely and clean up afterward which is very important to me. The job isn’t complete until the cleanup is done. His team did an outstanding job on my roof. I have a list of companies I use for repairs and he is the only one I will use for my roof.
Response from the owner
WOW amazing review!!! We love it and thrilled you had a great experience. Your house looks amazing with your Class 4 hail rated CT Northgate roof and that the drone flyover of your project was very cool! Thanks for your Military service and I hope you enjoyed your Bass pro /Cabelas gift card from CertainTeed Red White and Blue rebate.
Thanks again and Happy Holidays! Shawn Bellis, Owner, EPIC Exteriors, LLC
EPIC did a great job on a complete re-roof with new gutters. Shawn is excellent to work with and kept me informed throughout the process. They were prompt with the work and kept the site clean. I highly recommend Shawn Bellis and EPIC Exteriors.
Response from Owner
Brenda, Thank you for the wonderful 5-star review. We look forward to continuing to serve you and your referrals
Shawn and the crew at Epic are great. We had a new roof, with 50 year, impact resistant shingles, done in just a little over a day. Our roof looks great! This is the second house we have used Epic, and have been very happy with them each time. If you need roof work done quickly, and done well, give Epic a call.
Response from the owner
We Appreciate your repeat business thanks letting us take you through the Insurance claims process again your new Hail rated Malarkey Legacy it looks beautiful!
Start to finish, EPIC provided a professional service! A very well maintained job site, a dedicated TEAM with no break in the installation schedule. Shawn was very informative & helpful with product selection. We LOVE our new roof & highly recommend EPIC Exteriors!